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Articles tagged with: Help Desk

Academics, Creativity & Innovation »

The Z Smith Reynolds Library’s 2007 Strategic Plan called for a place on campus that “draws together, in one location, various student support systems including… the Writing Center, IS Help Desk and Teaching and Learning Center.” In an effort to provide the intimacy and support of an undergraduate liberal arts college while providing the services and resources of a research university with a creative and innovative approach, the University has co-located a number of services in the ZSR Library building. These co-located services allow for a synergy that comes from …

Academics, Creativity & Innovation »

The Bridge is a new collaborative venture between ZSR Library and WFU Information Systems. A central space in the Library that previously housed a computer lab and the Information Technology Center was transformed to create a convenient place for technology assistance on campus. It combines the information technology services of ZSR Library with the Information Services Help Desk. Services include laptop troubleshooting and repair, instructional technology support, videography, and multimedia services. The service is co-managed by ZSR and IS staff and student assistants. The new operation has exceeded expectations; during …