Summer Entrepreneurial Experiences

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Wah Wah We Wa

Friday, August 14, 2015 10:16 pm

What a summer experience to remember for the ages-from walking in the house on the first time in the house only to find everyone left for Los Angeles, to seeing a company first-hand grow at such an exponential rate, to having the opportunity to continue working during the school year and beyond. It is hard looking back at it all and imagining the dreadful summer that was heading towards me in Washington DC, suit and tie, entry-level position, unpaid, pretty much B-word work in 100+ degree weather. After taking over the customer support team and being one of only three people taking care of hundreds of employers, career services and student requests, it is still a process and will continue to be a process. 15-20 employees trying to meet the demands of 60+ universities and its respective employers and students is a task that seems impossible, because it pretty much is; keeping head above water is an A+ in my book. The best part of it all was just being exposed to so much in so little time; seeing how thousands and thousands of companies we all know today are made; it takes a lot of heart, a lot of guts and a lot of resilient teamwork. Being biking distance from Google, Facebook, Tesla, HP and seeing how those companies operate on a daily basis and how their work culture succeeds is a rare opportunity and it taught me so much about the world that has yet to come. Someone told me that Silicon Valley right now is “like Florence during the Renaissance; it is a movement that will be remembered forever and will shape the future of mankind”. Bold statement, but it is pretty damn accurate.

 

The most exciting part was just hearing the plans Handshake has for the future. Usually a lot of companies are very close-minded and do not release to their employees, let alone interns, the direction and the investments a company is planning to make. I got to hear it all, and I even got to chime in and give my input on many of the decisions that they make. I never really realized how important a different perspective is to a company, you only see something from one set of eyes. It is absolutely imperative to receive constant quality feedback and you need to see criticism as optimism. Yes there is financial motivation, but there is such a powerfully extrinsic motivation these employees have that they are willing to throw everything on the line and set a new definition for what working hard truly is, and just hoping it all works out in the end. The worst part was….the work. Never been on a computer as much as I was this summer. Don’t know if that’s a good thing or a bad thing. Time will tell and my brain isn’t mush by the age of 40. If so, we’re all doomed.

two more blogs to go..

Friday, July 31, 2015 3:47 am

It has been a eye-opening experience for me to see how Handshake has grown in the past couple months and how I grew as a leader and a person as a result of it. We all know what it takes to be an entrepreneur and for the most part understand the gist of what traits an entrepreneur has to have; creativity, motivation, resilience to name a few. You gotta be smart, there is so much pressure, no days off, yeah we know. But it’s much easier just saying the traits off your tongue and saying “Yeah I can do that” instead of having to actually see those traits in action when the pressure is on. Handshake has 15 employees, only four of them are dev, which means they have the computer-science background, which means only FIVE people built the entire interface of Handshake, which is going to be launching and utilized at 60+ universities including Wake, tens of thousands of students, and hundreds of thousands employers. Whether you use it or not and/or like it or not, you really should sit back and think “How was this created by 5 people? How was this whole company created by only 20 people?”

Smart, resilient, experienced leadership, that’s how. When I first stepped in to the Handshake house, Garrett told me straight off the bat that I am as much of a resource to him as he is a resource to me, and I am more than welcome to ask/criticize/question anything about Handshake, because the more perspectives the better. 9.9/10 times you say that to your boss on your first day and question the direction of the company as an intern, your probably getting fired. I have learned so much from him and the rest of the team about how you have to not only be a determined entrepreneur, but a smart, charismatic and resilient leader. I say charismatic because people LOVE working at Handshake because of the culture Garrett has created. None have left since I have been here, and none are going to leave any time soon. It isn’t a one or the other thing; its a one and the other thing. You may be the smartest most resilient guy on your team, but if you don’t know how to communicate effectively with your team and maximize their efficiency while also making sure they are loving their job, your gonna fail, and that’s a big factor into why startups fail so frequently.

If you don’t know what Handshake is, you will get to know it very soon. While I don’t particularly see myself as an up and coming entrepreneur in the next coming years, I have developed the background, experience and the network to hopefully strive and start my own company one day. Don’t really have an idea yet, but it’ll come.

Culture Change

Sunday, July 26, 2015 9:50 pm

I’m quite a few weeks behind writing this, but I can remember reaching that halfway marker like it was yesterday. Ironically, the halfway moment of my internship with Handshake was around the moment they began to officially recognize their hyper-growth as a company, and at this time they hired a couple consultants to help them stay organized and stay committed to improving our customer satisfaction, our work culture and our mission.

Speaking on culture, I am speaking on the top of my head here, and I could be absolutely off, but I want to assume at least 75% of all businesses in the United States, regardless of what type of field they are or how big they are, operate relatively in the same manner. As students, we are smart enough to see how bureaucratic hierarchies are created and who listens to who. It’s not that it is a relatively bad thing, because the work culture is solely off conventional wisdom, because that’s how it’s been done in the past. Corporations, investment banking, even our own University, tends to follow a similar pattern. Employees are usually being overseen by managers, who are being overseen by their managers, who are being overseen by executives and councils, who are being overseen by the CEO/President who is being overseen by some type of Board who is being overseen. While they do intend to better the world and are working their a** off day in and day out, they aren’t bettering themselves or having any excitement at their job because of their work and even their personal responsibilities, and that is a scary phenomena for me as I am entering my senior year. There are millions of companies in the United States and hundreds of millions of companies around the world who operate this way, and it works because everyone is held accountable. But in this age of unique technology, you can sense the tide shifting in how work environments should be like. There is nothing wrong with grinding out your hard work every day to help pay the bills and put food on the table, but if your not thinking beyond your tasks and daily reports, or questioning your company’s direction or even questioning your own direction in your life, then what’s the point?

I had the opportunity to learn the work culture of Google and developed a basic understanding of how Google operates. The various types of workers and leaders of the leading global search engine work in a type of culture that reminds you of recess from elementary school. Everyone is riding bikes, eating free food, working on their laptops in giant beanbags with hundreds of thousands of whiteboards at every corner of Google’s spaceship-looking campus. They even get these giant space-looking spheres for private nap-times. Personally, I think their culture is way too extreme and they are way too relaxed, especially when 1 billion people per day search something on google and rely on them for pretty much everything. If Google goes down, then we go down. It is an incredibly extreme case that a company this big and powerful can work like this, and 9 out of 10 times their culture cannot be mimicked by any other company perfectly and achieve the same results. But there is one aspect that struck me and should be paid close attention to that everyone, regardless of who you are or where life takes you, should seriously consider and apply in their real life.

Tons of Google employees, despite their recess, work a lot of arduous hours to solve some of the world’s most complicated problems through countless lines of computer code and algorithms. And while they tend to have more power than other employees at other businesses, they all have a long line of tasks to do and can take a toll on their day. But Google has a unique rule that every employee must follow: 20% of your work must be committed to your own personal side project. This is where the creative juices of the brains really get going, how we use our creativity in our brain to build something from scratch. This is how Google Drive, Gmail, Docs and Sheets were created. It was not a list of things to do or things to get to. It was some genius at Google who had an idea, and began building it in this 20% of free time. Other employees and even his own managers were wowed to the point they sacrificed their 20% of time to help him work on it. That’s the main reason why Google is so successful; 1/5 of the work time of a Google employee’s work day is committed to new ideas and innovations. This is why Googles CEO Larry Page seems to have a pretty easy job; he lets all his employees do the thinking, because he gives all his employees the proper freedom to be creative in their work, while still getting the job done. How great would it be if Wake Forest made every single student stop working, gave some flexibility in our arduous work schedule, and commit to a personal side project on something that we are passionate about?

Handshake follows the same exact rule. While I have my long hours of working on customer success and other responsibilities for the day, I have been working on my own personal little project of creating a Student Ambassador Program and recruiting students to begin their own at their university. I’ve never really started a club or organization at Wake, so its exciting to build something from the ground up and bring it to campus this fall. Not only this, but the culture of Handshake relies on my opinion and are always looking for critiques and feedback so they can tackle ideas and problems from all sorts of perspectives, especially a student perspective. I have been more than willing to speak out on the direction Handshake is going and have provided my own personal insights and visualizations on moving forward, primarily in customer support and managing each other’s heavy workloads. And they absolutely love what I have to say whether its good or bad, and it makes me want to help more and more.

Search any technology company that pops in your head and take two minutes to search their daily work culture. You’d be surprised and may even want to apply there this year for a job or internship because it could be exactly what you look for in a job. Netflix, Dropbox, Pinterest, to name a few, all have incredibly unique cultures that focuses on the people, not the work. And you don’t need to major in Computer Science to do it. I don’t know the first thing about writing code, but writing code doesn’t help for someone working there in Human Resources or Marketing. The culture in our country is beginning to find a new motivation for working, because it is beginning to put an emphasis on the people first and the work later, because people and people alone do the work. Work is pretty lazy and doesn’t work without a push from someone. I am excited to see culture shifts in companies that emphasize this more and more.

Start up lyfe Week 4

Friday, July 10, 2015 1:25 am

Try to ponder this for a second. 50,000+ users, 5,000 being our fellow peers at Wake, now have Handshake accounts and can access them to begin unlocking a world of possibilities. And it only took 15 brilliant, motivated men and women, three interns and a whole lot of perseverance and sleepless nights to continue prospering, trying to be the legendary 5% of startups who make it big in this new age of technology. We all lose on average an hour of sleep a week, as Handshake is continuing to add more and more schools, employers and students. It’s astonishing and such a cool feeling to be so young and yet so valuable to a company and see how much I am contributing that makes their lives so much easier for the professional Facebook, as I like call Handshake. Any other internship, I could drop the ball whenever I wanted to, say I’m done this sucks, and it is likely the consequences would be minuscule at most for both parties. Here, if I decided to drop the ball, an entire aspect of Handshake can be screwed, people are scrambling to reorganize tasks and priorities, and everything is up in the air again. In less than 2 months Handshake has gone from about 7,000 users to over 50,000 and that number is getting larger and larger at an exponential rate (not really but it feels like it!). It is evident in our customer support, where we simply just do not have the bodies and the time to take every customer service call, and it is becoming a bottleneck each week. I am proud of making a lasting contribution to this company and am humbled to have the tasks and responsibilities that contribute to the future of Handshake. Whenver I finish something for my boss, there isn’t a revision session or a peer review. It’s a “Is this all set?” I say yes, and that’s the end of it and he sends it off to his customers. Didn’t even think to glance for a second. He has that much faith that I successfully delivered what he wanted, and that is pretty special to me. What is cool about startups is that it tends to be a paradox of working independently, but in teams at the same time. Everyone has a different task from the dev-computer science field to implementaiton of jobs files to customer success, we all have our small teams and are always communicating. But we never work together. We each have our little place to work , with one giant Apple Thunderbolt to the left and another Apple Thunderbolt to the right of an open computer, as we are constantly glancing from screen to screen. It is hell on your eyes, but the feeling of being done each day and seeing what we have accomplished is oh so worth it. This working environment, not being bias, should be a reflection of how culture should be within a company. For example, we have a new employee who is helping out with creating the website, and he works as a remote employee because he has a wife and family to look after. So he comes to the house for 2 1/2 weeks every month, and because we do not have the proper bedding for him, our CEO gives him his king sized bed as he goes ahead and sleeps with a thin blanket on the living room sofa. That is fu*k*ng awesome; that is how a CEO, or anyone at the corporate level should be thinking if they ever want to help out their employees beneath them, if they want to feel valued more than an employee. The people and culture come first here, and I have come to realize that it should come first everywhere; they are the most important aspects to have in order for a company to thrive. You don’t need beanbags or fancy standing desks, but just a solid good-vibes culture with an understanding that we are in this together and we can count on everyone to do their part. I honestly wish I could stay and see them break-through and take a semester off in the Fall, but it is exciting to see the progress they have made and the future they will create for graduates, employers and career services. I have absolutely no more time to write this blog post so see ya next week.

Tuesday, June 23, 2015 7:24 pm

As we all know, the job and internship process is not really as up-to-date with the inter-connected world as it could be. Students here at Wake and let alone this country are for the most part searching for something that they are either passionate about, or at least doing something that contributes to their prospective career.. A lot of the reason why the process is so frustrating is the ambiguity of the application and the qualifications. You think you are qualified for a job, and then realize you are not after finally finishing the application. Some people just didn’t even hear back from companies and are left in wonder for months. This led to even more frustration for more career services, who get constant complaints from students as they genuinely try to find the best possible solution for their students. Garrett Lord from Michigan Technological University noticed the same trends and frustrations as he was putting his future in the hands of a career service from the 90’s. His peers were having the same issues, and it was astounding that nobody hasn’t created a user-friendly social network for this universally agreed problem. In this age of trillion-dollar student debt, where only 62% of college students find jobs after graduation, and within that only 27% is a career related to their major, our generation needs all the help they can get, and it needs to be from the ground-up, not tiny changes from the top-down. Garrett set out to create a minimum viable product nobody has thought of doing, that would lead to what could soon be the future for linking employers, career services and students.

Garrett had the idea of building his company during his junior year of college. Imagine all the responsibilities you already have at school, the clubs, the leadership roles, the job search, the knowledge you have to retain in class, while committing yourself to a social life to keep you sane (S’go Deacs). Well, imagine doing that, while majoring in computer science and engineering, while also creating a company you think can be the savior for college students across the nation. Pressure’s on. Garrett would road-trip to universities to market his revolutionary web-platform, only to find that universities were appalled by not having faith in their conventional wisdom. But Garrett understood the opportunity he had in front of him, and he wasn’t going to let traditional thinking of all things be the reason Handshake isn’t successful. You cannot help but understand bureaucratic universities though; it’s too risky for them. What does this 22-year old kid know about making my university thrive?” “If it’s so great why doesn’t anyone else have it?” But Garrett was a born entrepreneur, and understood the arduous life that came with it. He’s incredibly eccentric, wicked smart and never get discouraged. It’s hard for a 22-year old to tell the world you have the answer to an incredibly complex problem, like saying you know how to solve the immigration crisis how to stop poverty. It takes time, trust and most importantly a little bit of traction. And traction he found.

Once Garrett developed his web platform with other MTU students who also realized the potential of Handshake, they committed themselves to working full-time with Garrett after college. Some had incredible opportunities to do software engineering at some of the most prominent companies in the world, where 6 figures was a sure thing. The support Garrett had from other students at MTU helped him out immensely, and the process of selling Handshake became much easier once that flywheel began to rotate on its head. When it comes to getting an extra step ahead, employers are as hungry as universities, who are as hungry as the students, who are the hungriest of them all. Universities began to realize in this age of technology and connection that this is not the same world they grew up in. Handshake could be more than just a career service platform; it could facilitate and simplify the daily operations of career services and facilitate the process of finding something for every student. They have realized the trend in technology well before the universities. Career services were still stuck trusting the past; it was like refusing to get the iPhone just because a flip-phone has been so successful for you already. Sticking with the herd is human nature, but standing out from others is why the world changes every day.

The first school Handshake signed up was Wabash College, a small school in Indiana. Then came MTU, and more and more universities began ditching Experience and Symplicity and soon signed up some nationally recognized universities (S’go Deacs). It was no longer a problem of finding customers, but rather telling customers they’re going to have to be put on the waiting list for the next term. I was fortunate enough to land this internship right when this whole idea might actually work out

Not to mention they’re doing it in an environment where a 9-5 feels more like a lazy Sunday.

Start-up life: Week 2

Thursday, June 18, 2015 8:34 pm

If you read my first post, you’ll be happy to know I have finally met the rest of the Handshake team and gotten to know that their stories and experiences are a lot like ours, just that they’re also wicked smart. This team has been on an incredible journey that can’t be justified in a single blog post, and it is humbling to hear their stories, their sacrifices, their aspirations and how much faith they have in the future of Handshake. Being here for two weeks and talking to each of them individually, I cannot help but reflect the paths that they took and evaluate my own path, and maybe guide yours as well.

I got incredibly lucky to end up in Palo Alto, California today. Up until the end of April, I had planned to be working as a Research Analyst at the American-Turkish Council (ATC), doing who-knows-what at Capitol Hill. Not that there would have been anything wrong with working for them; a highly-respected organization responsible for advising international relations between the US and Turkey, and making sure our fragile relationship with Turkey is maintained. Monday-Thursday, Fridays off, coat and tie, right in the heart of DC, working for a company trying to solve an issue that has global implications. Not bad right?

My parents were stoked when I told them I landed this because it took four gruesome interview rounds to land it, and it sounded like I beat a competitive group of people to land it too. And I was happy I landed it. I was on the right path. Definitely not excited, nervous, anxious; more relieved than anything else. Living in the Washington D.C. area, it is natural to just develop a strong hate for politics and seeing politicians, lobbyists and congressmen babble and babble about a bunch of hoopla, and CNN just basking in its drama. “We have jurisdiction to impeach the President!” “Policemen don’t know how to do their job!” They really could do a Real World: Capitol Hill on MTV and it would be just as entertaining as Keeping up with the Kardashians, or even Sportscenter for that matter. It’s ironic that we put some of the brightest guys in the nation who graduate from Harvard and Yale and Penn, they tell the nation in one speech how we’re going to solve these issues that we haven’t solved for decades, how diligently they will work to solve those issues, and yet we’re always one step backward and then adding another four steps backward. And here I am, eating my own words, about to be in the middle of it all just so I can “stay on the right path.”

I’ve always been fascinated with the hell entrepreneurs put themselves through to see if they can make something out of nothing. There’s a reason we can name six or seven entrepreneurs off the top of our head like its the alphabet and can’t tell you more than two Senators or Congressman. Their stories and achievements are inspiring and revolutionary. Elon Musk amongst other successful and even unsuccessful entrepreneurs constantly apply a ‘pivot or persevere’ method to their line of work. They sit down with their team, accept the brutal facts surrounding their company, and ask themselves how they are going to get their flywheel spinning: “The past is the past; is this what we are going to continue working towards? Can we continue working towards it?” The answer can take you in two directions. If the answer is no, which is what many entrepreneurs conclude to, they ‘pivot’ and start something fresh. No reason to keep batting a dead horse. If the answer is yes, you power through the obstacles until you see that light that you are now sure is at the end of the tunnel, like many people have done in their profession. Unfortunately, most politicians never accept the brutal facts and, solely based on conventional wisdom, always persevere and unfortunately go nowhere, which is why approval ratings are lower than our unemployment rate (and unemployment is pretty low now!). These two P’s are the essence of entrepreneurship, and also a way to measure your own life.

Now Musk’s pivot on creating the Tesla is far more difficult than me deciding what I wanted to do this summer. But I had to make a decision. I have always wanted to know the ins and outs of what its like to see a company from scratch, and being here now, its pretty damn sweet. Silicon Valley is my new favorite show, and from first-hand experience the show couldn’t be more accurate and even inspiring at times. The parents were definitely concerned when I took it in my own hands to pivot and reject the ATC’s offer. I just knew it was time for a pivot in my life. I was gonna get a better experience from learning at the bottom-up than from the top-down. The irony of it all is that I didn’t have a single clue what I was planning to be doing at either of these companies anyway.

Whatever you are doing this summer, I hope you find yourself asking yourself the same question like I did. If you wanted to go to Med School because that’s just what your supposed to do, but your about to go insane and your true passion is music anyway, you can ask yourself the same question. It’s applicable in every facet of life, because life is about making choices. The answer is not always going to be pivot, nor will it always be persevere. But there’s nothing wrong with doing a little bit of both; just decide for yourself.

 

Monday, June 8, 2015 6:41 am

It has been an absolute blessing to be where I am at today this summer, just had to say that before I start this. And shoutout to VP of OPCD Dr. Andy Chan for all his help. Thank you, Dr. Chan!

 

Prior to this week, I have never set foot on the west coast; I’m pretty sure the farthest West I have gone in my life prior to this summer is Cleveland. That all was all about to change, as I was about to enter a new world, literally a new world; the tech capital of the world that is Palo Alto, California. If you know anything about tech companies or anything about how businesses are operated nowadays, you know that startups today are fast-paced, dynamic organizations where the workload and responsibilities you had can change in an instant, and priority three can immediately become priority one and needs to be done quick. The stressful workload we all have at Wake is minuscule to what startups put themselves through, day in and day out. It is an absolute grind, and has really shown me the value of having a fundamental knowledge of computer science in this generation of technology. They don’t even know if there is any light at the end of the tunnel, but they are willing to put the work, time, and millions of dollars on the line, just to see what would happen if they did make it big. The developers, software engineers and computer whizzes here are some of the brainiest guys I have met and have traveled from all over the nation to make their dreams (or rather code) come to life. Meanwhile, me being more of a friendly face and beginning the marketing/business/ customer support aspects of it all (which in my defense is just as important!) I had absolutely no idea what to expect this summer the moment I set foot in San Francisco Airport. My parents kept bugging me about what I was planning to do there and I honestly couldn’t come up with anything. From my brief research and product sessions with some of the employees, I know I was about to embark on a journey like no other; working countless hours learning the ins and outs of software development, how to implement marketing strategies and see why millions of ideas die and why a handful survive. I was about to find out what it’s like to be working on a campaign for a startup that will, and I repeat will, become a household name for all students, career services and employers nationwide, and everyone at Wake Forest will actually get to know quicker than you think

This summer, I am interning for a small startup organization called Handshake, a full featured career service platform that makes the features of LinkedIn and DeaconSource look as old and outdated as Myspace. Once I got the offer to come to Palo Alto, the employees didn’t tell me much prior to my departure, other than to just bring your A game this summer and be ready to work. So I arrived early Sunday morning, hoping to introduce myself to the team and make a good first impression at the house and get ready to start the grind Monday morning. I Uber to a massive $4.7 million mansion, with the headquarters of HP, Google and Tesla among others only a mile away. The door is already open.. but only to find nobody inside! Turns out, the team had their biggest tech conference of the year in LA, and there was a miscommunication that I was coming next week and not this week. Typical startup life already, right? So, me and another Wake Forest intern, Nick Ladd, who has been here a week longer than me, have had to hold down the mansion solo for a week while the rest of the team had to make the trip to LA. I haven’t even met a single one of my employees in person other than through Skype, Slack and Hangouts, but that didn’t mean my internship didn’t start next week, no no no. Life’s been good here though: perfect weather, perfect house, perfect location, and AMAZING food of all types, but the workload is piling up. So far, I have used different types of software to create FAQs, step-by-step videos on how to do this and how to do that and learning the various marketing strategies and giving suggestions of my own. And Nick, fellow intern, says I haven’t even scratched the surface. Should be a fun summer!

Also, if you haven’t checked your Wake email, it is actually Handshake that will be replacing DeaconSource at Wake Forest so your gonna get to know Handshake just as well as I know it, and come this Fall your gonna love it as much as I love it. Check out the links below for more information, and I hope everyone else on here enjoys the rest of their summer.

www.joinhandshake.com

www.facebook.com/joinhandshake

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