Summer Entrepreneurial Experiences

Week 9: Out-take Procedures

Friday, August 12, 2016 2:09 am

As I finish my internship, I have been tasked with helping to revise the firm’s out-take policy. The main purpose of the out-take policy is to put specific guidelines and procedures in place for when the obligation to the client is complete. It may seem simple, but it is important for a law firm to make stipulations for things such as, how to inform the client that you have finished your obligation, how to keep track of clients to advise them of changes in the law, and how to make sure your clients think of you the next time they need a lawyer.

A law firm must set clear expectations and effectively communicate information to clients to ensure that both parties are on the same page. Letting the client know every step of his case will prevent any misunderstandings, and can help the attorney avoid frivolous malpractice suits. A well-written closing letter can greatly aid with finalizing the attorney-client relationship. The closing letter that I assisted with left instructions for the client, and included a handy reference guide for when there is confusion. This extra detail makes a great impression with the client, and can help alleviate a lot of future stress and concern.

In addition to the closing letter, I helped update the procedure for following up with former clients. This additional service can help the client feel valued and can lead to repeat clients, which is a great marketing tool for the firm. Even if former clients are not likely to need the services again, statistics have shown that repeat clients spend more and refer more.

I have personally seen the gratitude that clients have when they feel their case is given extra care. That is why it is important to have effective out-take procedures in place. These procedures may take some time and work to implement but it is well worth the effort.

One Response to “Week 9: Out-take Procedures”

  1. There are so many details that go into handling a case that most of us don’t even think about. What a great way to market, educate, and retain clients – and that was very smart of you to include that reference guide in the out-take! I’m sure your client will appreciate and remember that if they need a lawyer in the future.

Leave a Reply

Alexander Adcock (7)
Gracious Addai (3)
Susie Alexander (6)
Assel Aljaied (10)
Megan Archey (7)
Kenneth Bailey (6)
Marco Banfi (3)
Johanna Beach (8)
Jessica Blackburn (8)
Tiffany Blackburn (9)
Meredith Bragg (9)
Quentin Brillantes (8)
Samuel Buchanan (5)
Robbie Bynum (1)
Cailey Forstall (9)
Cameron Steitz (5)
Cecelia Carchedi (3)
Carl Turner (2)
Adelina Cato (5)
Kristi Chan (7)
Brittani Chavious (12)
Avinav Chopra (1)
Hannah Clark (8)
Kathryn Covino (8)
Sarah Crosier (8)
Keshav Daga (8)
Jennifer Daye (7)
Mike Dempsey (8)
Eva Dickinson (2)
Will Dietsche (8)
Catherine Douglas (8)
Zanny Dow (8)
Stephen Eason (8)
Elisa Burton (1)
Epiphany Espinosa (5)
Hannah Shows (8)
Nina Foster (5)
Hannah Gable (8)
Charlie Garner (8)
Kent Garrett (8)
Nicholas Gomez-Garcia (8)
Gracie Wiener (6)
Brooks Hall (7)
Meghan Hall (7)
Tim Han (1)
Adrienne Henderson (1)
Ryon Huddleston (7)
Adeolu Ilesanmi (8)
Nicole Irving (8)
Jessica (8)
Dalton Jones (8)
Kevin Wang (5)
Ty Kraniak (11)
Nick Ladd (15)
Elizabeth Lane (8)
Yuan-Chih Lee (8)
Kenneth Lowery (5)
Duncan MacDougall (6)
Lauren Martinez (7)
John McMurray (8)
Megan Miller (5)
Colt Mienke (1)
Brad Neal (9)
David O'Connor (9)
Olivia Wolff (3)
Kristen Plantz (8)
Lucy Rawson (7)
Cynthia Redwine (6)
Julia Reed (8)
Matt Roemer (8)
Melissa Ryon (3)
Eleanor Saffian (8)
Kayla Santos (8)
Maddie Saveliff (2)
Lisa Shaffer (8)
Ben Smith (10)
Christian Spake (8)
Ollie Spalding (8)
Alan Spencer (8)
Anna Tal (8)
Shelby Taylor (8)
Jake Teitelbaum (5)
Segen Tekle (1)
Katherine Thomas (8)
Tommy Lisiak (8)
Travis McCall (8)
Jawad Wahabzada (5)
Kurt Walker (4)
Kristen Watkins (2)
Arthur Willson (1)
Jonathan Williams (8)
Sathya Williams (1)
Katie Winokur (8)
Elaheh Ziglari (8)
Jenna Zimmerman (8)
ZSR (1)
May 2017
August 2016
July 2016
June 2016
August 2015
July 2015
June 2015
May 2015
April 2015
August 2014
July 2014
June 2014
May 2014
August 2013
July 2013
June 2013
May 2013
August 2012
July 2012
June 2012
May 2012
User Tools
Log in

Powered by, protected by Akismet. Blog with

Serving Humanity Through the Pursuit of Knowledge

Copyright © 2010 Wake Forest University ~ 1834 Wake Forest Road, Winston-Salem, NC ~ 336.758.5000