Library Suggestion Box

In the 'services' Category...

Printers

Saturday, February 23, 2013 9:49 am

The library needs high-volume printers that are meant to handle the large daily volume. The current printers are well beyond their intended daily capacity and frequently break or charge students for unprinted pages.

You are right. See my response to the previous comment. A new campus printer/copier contract is in the works.

Printing

Saturday, February 23, 2013 9:48 am

The library needs a higher quality printer that will relieve the stress of it breaking day after day

We agree. The university’s procurement department is leading the effort on a new printing campus printer/copier contract, so we should expect to see new equipment relatively soon.

New Book Drop

Monday, November 19, 2012 7:30 pm

Hi, I would like to suggest putting a book drop-off box on North Campus. It would make it easier to return books for the students who live there.

Thank you for your suggestion. It makes sense, especially with the new residence halls coming. We will put it on our wish list!

Your Recent Comment

Tuesday, November 13, 2012 11:50 am

Seriously put caps on teacher accounts–students don’t have access to those books for long periods of time because of the lack of limits. It’s excessive.

This answer comes from Mary Beth Lock, Director of Access Services:

While it may seem like it is unfair for faculty to have such long loan lengths (up to a year), they are a group of people who also have greater research needs than others in the University. Researchers who are working on a specific research project have needs that extend over years, and involve threading together disparate resources while they are writing treatises that look at knowledge a new way. But we also realize that many times, faculty might have materials checked out that would also help the undergraduate and graduate populations. In order to support those users the library offers two methods to provide equivalent access when an item is checked out. First, when one discovers something that is checked out, they have the ability to initiate a “recall” on the item, as long as the initial person that has checked out the item has had it for at least a month. (The “Hold/Recall” link is to the right of the record beneath the “Services” category of actions.) Second, when an item is checked out, any other individual looking for the same book can request it through Interlibrary Loan, where we will find it from another institution, and borrow it from them on behalf of the requestor.

I hope that one of these two methods help satisfy your need for already checked out material, and thank you for giving the opportunity to highlight some of our services!

Your Recent Comment

Sunday, August 12, 2012 10:15 pm

The ZSR Library should have puzzles on loan for students to borrow.

Thank you for the suggestion.

Puzzles from the Library

Tuesday, November 1, 2011 9:31 pm

I suggest that students should be able to borrow puzzles from the library.

That is an intriguing idea and we thought about it hard. We are going to decline at this point because it would be difficult to check for all the pieces when they came back. And we thought about having a community puzzle during Wake the Library/exams, but it would take up a whole table and students are already complaining about the lack of tables/seats, so we will pass for now but keep it in mind. Thanks for the idea!

The Man on the Fourth Floor

Wednesday, October 26, 2011 12:58 pm

The man on the fourth floor (was not able to get his name unfortunately) was absolutely phenomenal and went above and beyond in helping me print my 28 page handout when I only had payment in change. Thanks again!

Thanks for the feedback. We love that man on the fourth floor!

Headphones for Checkout

Tuesday, January 25, 2011 10:46 am

The past 10 times I have gone to the circulation desk to check out headphones they are always all checked out. Maybe the library could invest in more? Thanks!

Thank you for bringing this to our attention. We will replenish our supply.

Services at The Bridge

Tuesday, October 12, 2010 9:02 pm

I have been having issues with my Thinkpad for the past few weeks. I went to the Bridge three times and the first two times they were really helpful and were able to fix the problem. However, on the third time they did not help whatsoever and I basically was just ignored and wound up walking out. There was only one other case going on and all the other members that work there were merely talking. Mostly I am very happy with the services at the Bridge, but when I had a problem that I needed to be fixed and an important midterm the next day I would like to be helped and not ignored.

We regret that you had an unhappy experience at the Bridge. Staff there take pride in their customer service approach. If you would like to speak to the supervisor, please go back and ask for Doug Yorke.

New E-reader and The Bridge

Sunday, September 26, 2010 9:38 pm

I saw the note in the OGB and went to the Bridge and checked out a Barnes and Noble ereader. The person at the desk had no idea how to use it and there were no instructions. It would be much handier if there were some help provided with these devices.

We regret that you had a non-satisfying experience in the library. The person at the Desk should have directed you to Barry Davis. He will contact you soon and will be happy to help you.


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