I have been having issues with my Thinkpad for the past few weeks. I went to the Bridge three times and the first two times they were really helpful and were able to fix the problem. However, on the third time they did not help whatsoever and I basically was just ignored and wound up walking out. There was only one other case going on and all the other members that work there were merely talking. Mostly I am very happy with the services at the Bridge, but when I had a problem that I needed to be fixed and an important midterm the next day I would like to be helped and not ignored.
We regret that you had an unhappy experience at the Bridge. Staff there take pride in their customer service approach. If you would like to speak to the supervisor, please go back and ask for Doug Yorke.