I saw the note in the OGB and went to the Bridge and checked out a Barnes and Noble ereader. The person at the desk had no idea how to use it and there were no instructions. It would be much handier if there were some help provided with these devices.
We regret that you had a non-satisfying experience in the library. The person at the Desk should have directed you to Barry Davis. He will contact you soon and will be happy to help you.