Professional Development

Kyle at NC-LITe at NCSU

Tuesday, July 7, 2015 11:52 am

On June 12, I traveled as the lone emissary from ZSR to NC-LITe, the twice-annual mini-conference loosely focused on instructional technology in libraries. We had it here in ZSR back in December, if you recall.

This time we gathered at the D.H. Hill Library at NC State, where they’ve recently undergone a few changes, the most notable of which is a brand-new makerspace. (We got a sneak preview the day before it opened!) This is a purpose-designed space to the left of their main circulation desk, and it is pretty fantastic.

David shows the group the new makerspace

David shows the group the new makerspace

Campus updates

As with most NC-LITes, we started with some campus sharing. Among the most notable updates:

  • NCSU’s Library Stories project is a great example of a library being ahead of the game in sharing ways they can help faculty and students enhance their teaching and learning.
  • NCSU continues to churn out their popular “Teach Yourself” tutorials. They’re really carrying a lot of weight for the entire library instruction field: we use the heck out of their videos, including in our online LIB100 course. They added a new one on source evaluation. There was much rejoicing.
  • A representative from Davidson College joined us for the first time! It was great to connect with her, as Davidson is the closest cousin to Wake in its emphasis on teaching. Davidson is also interesting in that they’ve been doing MOOCs with edX for a few years now. The library has recently been involved in developing a new course on Electronic Literature that starts in October (join me!)
  • UNC Chapel Hill just hired a new digital scholarship librarian, who will be teaching a series of digital humanities workshops out of the library.
  • Duke just opened a new commons for technology, research, and collaboration that they call The Edge (er.. sorry, this is the actual link).
  • Kim Duckett, formerly of NCSU, a founding participant of NC-LITe, and an all-around awesome person, recently took a new job at Duke as their Head of Research & Instructional Services.

Lightning talks

We also got a few in-depth looks at some recent projects. These had the greatest takeaways for me.

Katy Webb of ECU shared how their reference department went to and a shared Google Calendar for patron-driven scheduling all of their personal research sessions. presents users a calendar with available time slots, allowing them to select the time that fits their calendar, eliminates all the email back-and-forth, and pushes the “messy” end of scheduling to happen behind-the-scenes. They call the service “Book a Librarian” and it seems like a great enhancement to their user experience! Check it out.

Hannah Rozear of Duke talked about a collaboration she’s part of with their writing program, in which she’s integrating critical digital pedagogy to make her instruction more student-centered and inclusive of diverse voices, and to challenge students to think critically about the online sources they use.

Rebecca Hyman at the State Library of NC and I shared our experience with developing and running RootsMOOC. We were (and still are) a little exhausted from a year of running the project at full-steam, but the course evaluations are in and and I promise to give the project a proper write-up soon!

Ideas from breakout sessions

I didn’t take copious notes during our breakout sessions (they’re loose, informal discussions), but I did jot down some ideas I wanted to share.

I maintain that Open Educational Resources will be an increasingly important part of the higher educational landscape as the traditional textbook model breaks down. Several libraries are offering grants to faculty who are interested in OER–small ones for attending OER workshops, larger ones for developing their own OER or integrating OER into their classes. As an institution, I don’t think we’re quite there culturally, but I’m keeping my eye on this. See also UNCG, Emory

Lots of people shared frustration with boosting workshop attendance. (Can I get an amen?) I heard some great ideas:

  • co-develop workshops with other groups on campus (example: a “Designing effective research assignments” workshop through the TLC);
  • host webinars instead of f2f workshops (and record the content!);
  • send personal invites to known partners and influencers in the academic departments (even better if there’s a lunch or coffee)
  • rather than advertising the thing you’re going to teach (eg, Zotero), advertise the compelling use case (Hey, grad students, come learn how to do a lit review!)

Always lots of good ideas from NC-LITe. Looking forward to next time!


The Ellers Visit the In-Laws; Charleston 2014

Wednesday, November 12, 2014 12:00 pm

Eleven-day-old daughter and sleep-deprived wife in tow, I attended the 2014 Charleston Conference flying arguably in the face of reason. I had the advantage of a free place to stay: my parents-in-law live out on James Island, a 15-minute drive to the Francis Marion Hotel where the conference is held. Given this fact and the conference’s unique focus on acquisitions, it makes sense for this meeting to become an annual excursion for me.

The opening speaker, Anthea Stratigos (apparently her real last name) from Outsell, Inc. talked about the importance of strategy, marketing, and branding the experience your library provides. She emphasized that in tough budgetary times it is all the more important to know your target users and to deliver the services, products, and environment they are looking for rather than mindlessly trying to keep up with the Joneses and do everything all at once. “Know your portfolio,” advised Ms. Stratigos. I would say that we at ZSR do a good job of this.

At “Metadata Challenges in Discovery Systems,” speakers from Ex Libris, SAGE, Queens University, and the University of Waterloo discussed the functionality gap that exists in library discovery systems. While tools like Summon have great potential and deliver generally good results, they are reliant on good metadata to function. In an environment in which records come from numerous sources, the task of normalizing data is a challenge for library, vendor, and system provider alike. Consistent and rational metadata practices, both across the industry and within a given library, are essential. To the extent that it is possible, a good discovery system ought to be able to smooth out issues with inconsistent/bad metadata; but the onus is largely on catalogers. I for one am glad that we are on top of authority control. I am also glad that at the time of implementation I was safely 800 miles away in Louisiana.

In a highly entertaining staged debate over the premise that “Wherever possible, library collections should be shaped by patrons instead of librarians,” Rick Anderson from Utah and David Magier from Princeton contested the question of how large a role PDA/DDA should play in collection development in an academic context. Arguing pro-DDA, Mr. Anderson claimed that we’ve confused the ends with the means in providing content: the selection process by librarians ought properly to be seen simply as a method for identifying needed content, and if another more automated process (DDA) can accomplish the same purpose (and perhaps do it better), then it ought to be embraced. Arguing the other side, Mr. Magier emphasized DDA’s limitations, eloquently comparing over-reliance on it to eating mashed potatoes with a screwdriver just because a screwdriver is a useful tool. He pointed out that even in the absence of DDA, librarians have always worked closely and directly with patrons to answer their collection needs. In truth, both debaters would have agreed that a balance of DDA and traditional selection by librarians is the ideal model.

One interesting program discussed the inadequacy of downloads as proxy for usage given the amount of resource-sharing that occurs post-download. At another, librarians from UMass-Amherst and Simmons College presented results of their Kanopy streaming video DDA (PDA to them) program, similar to the one we’ll be rolling out later this month; they found that promotion to faculty was essential in generating views. On Saturday morning, librarians from Utah State talked about the importance of interlibrary loan as a supplement to acquisitions budgets and collection development policies in a regional consortium context. On this point, they try to include in all e-resource license agreements a clause specifying that ILL shall be allowed “utilizing the prevailing technology of the day” – an attempt at guaranteeing that they will remain able to loan their e-materials regardless of format, platform changes, or any other new technological developments.

Also on Saturday Charlie Remy of UT-Chattanooga and Paul Moss from OCLC discussed adoption of OCLC’s Knowledge Base and Cooperative Management Initiative. This was of particular interest as we in Resource Services plan on exploring use of the Knowledge Base early next year. Mr. Remy shared some of the positives and negatives he has experienced: among the former, the main one would be the crowdsourcing of e-resource metadata maintenance in a cooperative environment; among the negatives were slow updating of the knowledge base, especially with record sets from new vendors, along with the usual problem of bad vendor-provided metadata. The final session I attended was about link resolvers and the crucial role that delivery plays in our mission. As speakers pointed out, we’ve spent the past few years focusing on discover, discovery, discovery. Now might be a good time to look again at how well the content our users find is being delivered.

OCLC Member Forum – UNCG

Thursday, October 9, 2014 9:55 am

I recently attended the first regional OCLC member forum held at UNCG. The meeting focused on the many changes happening with OCLC products and a better understanding of how the products work together. I went to the break out session pertaining to Cataloging and Metadata. Within this session, members were able to give feedback on issues that we have been having particularly with Connexion and make request for features that don’t exist. OCLC has a web page dedicated to the forums which include pictures, questions and feedback from the attendees. Feel free to explore at the following link

NC-LITe at High Point University

Friday, December 20, 2013 2:35 pm

On Wednesday, Amanda, Hu, Joy, and I made the quick drive to High Point University for the winter meeting of NC-LITe, a small (but growing!) group of North Carolina librarians interested in learning and sharing about technology and library instruction. It’s a great opportunity for cross-pollination, and I’m starting to make some great professional relationships with people I’ve met through NC-LITe. I’m always excited for NC-LITe, but this time I think all of us were excited for one reason in particular.

One of the *many* decorated trees. This building smelled like cookies.

One of the *many* decorated trees.


The turnout this time was great–there were about 30 librarians from universities all over North Carolina. Each campus shared some updates, then there were a handful of lightning talks, including our own Hu Womack, who talked about the very exciting pilot project of using a class set of Kindle Fire tablets in his LIB210 class. Here are some other highlights:

  • HPU has some beautiful and heavily-used new library instruction spaces. They’re currently partnering with their English department to integrate online information literacy tutorials into first-year writing seminars, and currently five librarians are teaching a one-credit “research in writing” seminar in conjunction with the English department. They’re also doing a lot of support for faculty who want to assign multimedia projects.
  • UNCG just went to a new team-based model for their liaison and instruction folks: the way I understand it, instruction and scholarly communication people work in functional teams that support the work of liaisons in subject teams. For example, there’s a team for instructional design that can work alongside a subject team that wants to do some ID work. They’re also expanding the services and spaces they offer in their Digital Media Commons–they now have a gaming lab, a small makerspace, and lots of support for multimedia assignments (sensing a theme yet?).
  • Duke is continuing their work with MOOCs. Right now, each Duke MOOC (DOOC?) is assigned a subject librarian. It wasn’t mentioned what kind of work they do for the MOOCs, and I didn’t get a chance to ask, but you can read more about it here.
  • NCSU recently opened some new spaces in the new Hunt Library (which we visited last time). Their media spaces are now open, and to get them just right, they brought in a rock musician, who is also developing multimodal courses at NCSU, as a consultant. They seem to be focusing quite a lot on integrating themselves into multimodal courses and multimedia production, so the library has loose support teams that spin up every time an instructor wants students to create, say, podcasts or websites as part of a course.

Useful Tools & Resources

One of my favorite things about NC-LITe is that I always come away from it with a few new toys to play with and resources to explore. Here are some of the best that came out of the breakout sessions:

  • Amanda mentioned Doctopus and gClassFolders, two scripts in Google Drive that make collaborative student work a breeze. I’ve been using Doctopus for a while now, and I think it’s the bee’s knees.
  • Edmodo, which is used heavily in K-12, is more of a social network for learning–quite far removed from our nearest equivalent, Sakai.
  • Socrative is a rapid-feedback response system that seems to be getting a lot of attention lately.
  • Of those libraries that are supporting multimedia projects, nearly all of them mention Penn State University’s Media Commons and the University of Richmond’s Digital Storytelling as those efforts they’re trying to emulate. Samantha Harlow at HPU did a great job modifying the PSU multimedia assignment guide for her faculty.

Campus Tour

HPU’s campus is pretty impressive. I’ll let the photos speak for themselves, but what you can’t see from the photos is that everything smelled like fresh-baked cookies. More photos here and here. Thanks, Joy and Hu, for taking pictures!

Kyle and Hu embarrassing Amanda

Kyle and Hu embarrassing Amanda

We caught up with Anna!

We caught up with Anna!

Joy, in her element.

Joy, in her element.

Kyle, in a moment of thought.

Kyle, in a moment of thought.

Hu: "This is my dream retirement gig."

Hu: "This is my dream retirement gig."

ALA Programs

Monday, June 27, 2011 4:50 pm

This conference, for me, was about meetings meetings meetings. At this point, even though I’m still here tomorrow, I only have meetings left to go. I didn’t get to attend many of the types of sessions that I’ve attended on and blogged about in the past. So in thinking about how I wanted to report out what I did, I (with a bit of help from Molly) came up with a few general categories to discuss: programs, leadership, and connections. So, to kick off my posts, here’s one on programming.

A lot of people go to ALA just for programs. And programs tend to be fantastic. Many at this ALA were standing (or floor-sitting) room only, spilling out into the hallway. Until getting really involved with ALA, I didn’t realize that it’s not like most conferences. It’s rare that someone proposes their own program. Most of the time a committee, interest group, or another official body comes up with an idea, proposes it, and finds speakers. You’d think that means speakers get paid since they’re invited, but ALA does not pay members to speak, so most are still just volunteering. ALA is awesome in that there are programs aimed at every part of librarianship. Many people tell me that they attend a bunch of sessions related to their work and throw in one or two for other areas (like children’s librarianship, or something within academics but another area than they specialize in) to stay aware of the entire field.

All that being said, at this particular ALA I haven’t really been able to get to them. I did make sure to get to LITA Top Tech Trends. It’s the major LITA program, I’m an alum of it, and I wanted to be a good future-board member and show up. Susan was on the committee that put it together and it went well. It was rather theatrical, in a large, stadium-style theater with low lights. The speakers were: Lorcan Dempsey, OCLC, Clifford Lynch, CNI, Nina McHale, Univ of Colorado, Denver, Monique Sendze, Douglas Country (CO) Libraries, and Jennifer Wright, Free Library of Philadelphia. They addressed: Drupal, accessibility, apps, social reading, interfaces, cloud, repository, and mobile marketing (among others).

I was planning to attend the LITA President’s program, but got sucked into the ALA President’s program instead. The program was “Wikipedia: Past, Present, and Future.” The speaker was Sue Gardner, Executive Director of Wikimedia Foundation. It was a lovely session, just Roberta Stevens and Gardner sitting on stage, doing a Q&A with questions from the audience. It was a lot of what you’d expect at this point: a general feeling that Wikipedia is a good place for certain types of research (background information, citations, etc). That there are crazy copyright issues around it (people posting copyrighted images or trying to publish Wikipedia articles for money, etc), and a sense that there’s still a lot of work to do to improve the resource. It was a great talk. Gardner is a librarian in spirit in a way: interest in open access to information, life-long learning, and an understanding of how we need to critically question things like copyright and communication in light of evolving information practices.

jesmyn ward, novelistThe last program I have to share about was a really powerful talk by author by Jesmyn Ward at a luncheon. She shared her story and it was such a compelling and challenging talk that many in the room were clearly affected. She told a story about how her author peers thought she didn’t take her characters to a dark enough place in her first novel, Where the Line Bleeds. She said she couldn’t do it to them. She felt too connected to them and loved them too much. Her new novel, Salvage the Bones, is about Katrina. She lived through Katrina and knew the dark places that people went to and this book apparently pulls no punches. Her talk was so compelling that as she spoke I checked if I could buy it from ANY ebook vendor on my phone. Towards the end of the talk I realized the book wasn’t out yet… and then we were given advanced copies that she signed!! I haven’t started the book yet. But I am going to read it, and that says something because it’s paper. :)

If I can swing it I’m going to try to get to something called Battledecks tonight, with is program-like. But otherwise, those are the events I saw. They’ve all been good, but as great as they were, they weren’t even the best part of the conference… more on that in the leadership and connection posts that are forthcoming!

(cross posted to

ALA Midwinter Wrap-up

Thursday, January 20, 2011 2:50 pm

Today Giz, Lynn, Ellen D., Lauren C. and Kaeley attended an ALA Midwinter conference wrap-up. It was an interesting session to see what some of the big sessions that people attended were. Lots of content on mobile and social focused technology.

One element that got a lot of attention was the work of Jim Hahn at Illinois on his research of mobile information seeking using the iPad. This research was in sync with another trend mentioned by Emily at Duke. Emily, in commenting on a session on technology said that one key contribution of libraries was on the user experience. I thought that this was a curious focus (certainly in sync with our mission!) but definitely different from the ‘curator of resources’ focus that libraries also tend to focus on.

Emily also reported on a comment made by Monique Sendze about the hyper-personalization of our patron’s IT environment. This message really resonated with the audience and there was a follow-up discussion about the utility of committing IT resources for top-tier IT services as well as base level services.

Kevin at LITA National Forum

Friday, October 8, 2010 9:46 am

Here are a few notes from my first LITA National Forum:

  • Subjective perceptions. From the opening keynote (an epistemological discussion of Wikipedia), a couple questions resonated with me – one in particular. How do we know how to resolve conflict when we don’t really agree on reality?
  • Legitimate peripheral participation. “Through peripheral activities, novices become acquainted with the tasks, vocabulary, and organizing principles of the community.” [1] Growth depends on access to experts, on observing their practices and, through time, understanding the broader context of effort and community.
  • Interface design. Small changes in user interface can equal big changes in user behavior.
  • Cloud computing. From Saturday’s General Session, Roy Tennant discussed how the cost of innovation is approaching zero, that the model “easy-come-easy-go” enables a greater flexibility and lower risk to experiment, and cited Erik and his Code4Lib article.
  • Scrum. An iterative, incremental methodology for project management and software development. You work in a timeboxed sprint with a focus on speed and flexibility as part of your development process.

Of course, Erik, Jean-Paul, and I presented on our move to the cloud. As others have said, it went very well. Erik gave an introduction and overview of the project and service models, JP talked about the opportunities and challenges of cloud computing, Erik discussed IT service management, and I finished with our migration and production process and lessons learned. There was an exciting amount of interest following the talk. Overall, a great conference – small in size, big in ideas.

Innovation in Instruction

Friday, August 22, 2008 11:28 am

Yesterday I attended Elon University’s 5th Innovation in Instruction Conference. I’ve attended almost all of them, and each year they get better. This year’s keynote should make it clear how impressive the event has become. Michael Wesch, of The Machine in Us(ing) Us, Information R/evolution, and A Vision of Students Today fame, was the keynote speaker and was one of the most interesting and provokative speakers I’ve heard in some time. The drive alone was worth hearing this talk. My notes, in detail, are here.

I also was able to give a few talks. My first one was “Learning From the Context” and I think we had at least 70 people in the room. It was a really nice crowd and I got positive feedback from several people:

I gave another talk with Jolie Tingen on convergence literacies. We had a smaller crowd, but we had some really good discussions:

The final session I attended was on “Teaching the Futures” and was largely about integrating futurist thinking into courses. My notes are here.

Innovations in Instruction is a great, and free, opportunity for those who are interested in effective and innovative teaching. It’s a crazy time of year, but I’m glad that they have it when they do. Reaching professors and instructors as they’re just getting ready to gear up for the fall is prime time for people who are looking to do something a little bit different this year. And the content and enthusiasm of the presenters was just the inspiration I needed to get energized for this coming semester.

student production of multimedia learning solutions

Friday, March 23, 2007 10:02 am

Panel discussion: Tapping Student Resources to Produce Multimedia Learning Solutions (Amanda Robertson, Mike Cuales, David Howard, Ben Huckaby, David Shew)

  • Explained development of DELTA
  • Recognition of top design students, hired them
  • Have 9 interns, treat as part-time staff, to support multimedia solutions for professors
  • Commit to good training for students in areas they want
  • Creative with budget & location for student workers… sometimes hired/paid by department, but supervised by DELTA
  • Students bring in good, new ideas about what’s really going on
  • Students have good insight into student experience & help build relationships across campus
  • Students get good, real-world experience
  • Students get to be project managers on small scale projects, get management process experience
  • Saves faculty time, lets students work directly with faculty
  • Even simple flashcards and glossaries made major improvements
  • Students paid 8-12 dollars per hour. Also gearing up for a credit version (for folks within their own subject).

staying ahead of the curve

Friday, March 23, 2007 9:02 am

Plenary session: Staying Ahead of the Curve: The Open Croquet Consortium, (Marilyn Lombardi)

“The best way to predict the future is to invent it.” – Alan Kay

  • What is the future of online education we want?
  • Where is your teenager now?
    • Harbinger of social change
    • Pass around ideas like social items
    • Multitasking
  • Online socialization
  • Participatory culture
    • Media creators, remixing, passing media along
    • Multimodal interaction (visual, textual, audio)
    • Affinity-based self-organization
      • Fan fiction, online games, carving out own informal learning environments, joining apprenticeships/learning/on their own
    • Distributed cognition
      • Collective intelligence, virtual communities (including research communities), blur line of instructor & student, controlling is shifting from power holders, bottom-up contribution
  • Learning
    • Online Learning 1.0: Course-centered: package, deliver, CMS
    • Online Learning 2.0: Student-centered: connect, converse, Sakai/Moodle/eFramework
    • Online Learning 3.0: Context-centered: coalesce, co-create, open source, 3D meta-medium, Croquet
  • Context is everything
    • Proximity is important, but can you achieve this online?
    • Learning Commons
  • Learning in Authentic Contexts
    • Real world relevance, ill-defined challenges, sustained investigations, multiple sources and perspectives, collaborations, reflection, interdisciplinary, integrated assessment, polished products, multiple interpretations
  • Discussed using virtual environments (Second Life)
    • FERPA (may interact with anyone)
    • Use screen names (not real name)
    • Storing lessons, mission critical work on someone else’s servers (not yours or institutions)
    • Reliability? depend on SL servers, what if it’s down at a critical time?
  • Recommends going in & playing, getting used to it & piloting programs
    • Then, when institutions are ready to be in there, there will be open-source solutions ready for you
    • Croquet!
      • Open source, scalable architecture, will run on PCs/laptops/PDAs/mobile phones, will run on different OSs
  • Croquet
    • Share and co-edit resources in real time
    • Synchronous (how does this scale with DISTANCE learning?)
    • Allows browser in the game, but can be changed collaboratively
    • Allows hyperlinking to a new world
    • Privacy, authentications, etc (personalized workplace worlds, where they can interlock)
    • Visualizing abstract concepts
    • Collaborative white-board, CAD, etc
    • This is a developers’ environment, not an application
      • Very easy to create new objects!
    • Incorporates tagging & metadata for objects
    • Can make it so that some users see more of the world (in same location) as a reward for passing one level
    • Integrated VOIP power (Jabber), showed video of professor talking in corner of virtual world
    • Don’t need an avatar, can be yourself
  • Croquet Consortium
    • Will be releasing software developers’ kit 1.0
    • Institutions can consider joining
    • Want: long term viability for platform that we need, not the entertainment industry

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