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Chris at NASIG 2016

Friday, July 8, 2016 6:12 pm

The 2016 NASIG Annual Conference was held in Albuquerque, New Mexico in early June, and it was my first conference serving as a Member-At-Large on the Executive Committee. It was a good experience, particularly to have (then) Past President Steve Kelley also representing ZSR on the national scene. I served as the Board Liaison to the Communications and Marketing Committee for the past year, which is one of the most active committees for NASIG since it handles matters related to the organization’s website, e-mails, and social media. It was a busy assignment, but the organization’s needs were met on more than one occasion thanks to the work of all of the volunteers that made it all happen.

The rest of the conference was represented by what NASIG does best: programming and vision sessions. Here are a few highlights.

Vision Sessions. This year, the speakers for the Vision Sessions had a diverse- and at times, contrasting- viewpoints on the topics of open access and entrepreneurial librarianship. T. Scott Plutchak spoke on the “Dialectic on the Aims of Institutional Repositories” with an emphasis on the role of open access in the process of research expansion, and Heather Joseph who focused on “The Power of Open” as open access, open educational resources, and open data are beginning to realize the mission of the Budapest Open Access Initiative in 2001. Not to be outdone, James J. O’Donnell asked “How Many Libraries Do We Need?” and suggested that libraries acquaint themselves with Ted Levitt’s “Marketing Myopia” article from the Harvard Business Review as reminder about their business should be in the 21st century.

What’s Next. Concurrent sessions addressed topics and technologies that are on their way for some libraries, but have already arrived for others. For instance, a session on text mining demonstrated how some providers have recognized the importance of this field as the next wave of tools for scholars. Another session relayed how the Canadian Linked Data Initiative (CLDI) was started to leverage the efforts of the largest libraries in Canada to develop a path of adoption for linked data for all libraries in that country. Other sessions of interest included streaming media, evidence-based acquisitions, and the use of institutional master agreements as alternatives with licensing to vendors/publishers.

In all, this year’s conference was a successful one. Next year’s conference will be in Indianapolis, and I will be serving as the Board Liaison for the NASIG Newsletter in addition to being the Profiles Editor for the publication. Albuquerque wasn’t without its sights, however, and I managed to get several pictures from around the city as well as the Anderson-Abruzzo Albuquerque International Balloon Museum and Isotopes Park.

(I created a Flickr page for those photos here.)

Chris at the 2016 North Carolina Serials Conference

Tuesday, May 3, 2016 6:10 pm

Several weeks ago, I attended the 2016 North Carolina Serials Conference in Chapel Hill with Steve Kelley. This year is also the conference’s 25th anniversary, and it was celebrated in with a formal program during the lunchtime banquet. Several individuals were recognized for their work that established the conference as well as for their leadership that allowed the conference to grow and expand during that time. This year, nearly 150 attendees from across the state and region attended sessions ranging from visualizing collections data to techniques in cleaning up the metadata for collections.

The keynote speaker was Dorothea Solo, whom I had seen at NASIG’s conference last year, and she was just as provocative today. In her presentation “What If the Internet Had It All?” she again raised the problems related to the curation and preservation of digital objects, adding that this was only getting worse with the passing of each day. However, Ms. Solo postulated that solving the problems of old data should not be left to the younger generations of librarians to solve. Rather, we have to be able to “jumpstart” the change now, establishing the principles that will help the next generation with the challenges that have yet to emerge.

The closing speaker was Rob Ross of NC-LIVE who spoke about “Discovery from the Outside In”. Mr. Ross spoke about the management of libraries from a customer service perspective, with library patrons serving as consumers. He challenged the audience to consider libraries in the broader service economy, knowing that there are some things that libraries excel at on their own while others would require partnerships with outside actors to either create or manage effectively. For this example, he used a recent story in the New York Times about the discovery of gravitational waves to demonstrate how dynamically mixed web content compared with the static, flat content offered on many aggregators. The contrast was striking, and it illustrated how access is a relevant a question to the quality of the content that is being accessed. As the expectations of our consumers continue to rise, so must our own.

Congratulations to the North Carolina Serials Conference, and here’s to twenty-five more years of asking those larger questions.

Chris at NASIG 2015

Friday, June 26, 2015 12:37 pm

2015 is a significant milestone for NASIG in two distinct areas: the organization celebrates its thirtieth anniversary, and the name of the organization changes from “North American Serials Interest Group” to simply “NASIG”. Both events were commemorated at this year’s conference that was held outside of Washington, D.C. with ZSR’s own Steve Kelley serving as president. On a personal level, this conference expanded my understanding of the internal workings of the organization while still challenging my own growth in the changing nature of continuing resources.


This year’s conference was one of the best in recent years in terms of programing. In addition to sessions about e-books and RDA, one of the strongest concepts represented was preservation. As electronic resources have become more commonplace, questions about their permanence have become even more of a concern. The questions regarding access remain at the center of this discussion, and digital repositories have begun to enter this dialogue as another option to house a growing array materials associated with faculty research.

Beyond that, however, are the questions of accessing those materials not just a century from now but ten years from now. Linked data represents the next generation in terms of cataloging resources, particularly those that aren’t considered traditional library materials, and it’s definitely on the way. Presentations by NASIG’s excellent vision speakers challenged their audiences to consider the larger picture around the issues that face everyone working in and beside libraries. Concepts presented were equally provocative in terms of privacy, open access and the power of collective action.


This year, I volunteered for the first time to serve as a mentor to a new attendee of the conference. After speaking by telephone and through several e-mails and text messages, we connected during a reception on the first day of the conference. She is a new librarian in the continuing resources area, who is getting started with the management of journal packages such as ScienceDirect.

I checked in with my mentee several times during the conference, and she said that she was enjoying each session and getting good notes to take back to her institution. When we met again toward the end of the conference, she was still enthusiastic about the experience as well as everything she had learned. She even expressed her desire to attend the next conference; in any case, we will remain in touch during the following year and especially during autumn’s renewal period. Overall, this was a rewarding opportunity!


This past spring, I was elected to NASIG’s Executive Board as a member at large. I’m joining the board with two other incoming members at large as well as a new president, vice president/president elect, and secretary. Three members at large left the board at the conclusion of the conference, and Steve Kelley will stay on for one more year as the immediate past president.

My term as member at large began at the end of this year’s conference and will end at the conclusion of the 2017 conference in Indianapolis. During this time, I’ll serve as the board’s liaison to NASIG’s Communications and Marketing Committee which manages the organization’s website and listservs while disseminating information to the membership and coordinating with other committees when necessary. I’m looking forward to the next two years and serving the organization in this way.

As always, no NASIG would be complete for me without a round of sightseeing. I was able to get into Washington with a colleague following the board meeting on Sunday morning, and we spent the next six hours around the National Mall near the U.S. Capitol before I had to catch my flight home. You can see the pictures from that excursion here.

Chris at the 2015 Carolina Consortium Meeting

Wednesday, May 13, 2015 7:17 pm

On Tuesday, I attended my first Carolina Consortium meeting. I’ve attended similar meetings previously, but this one was truly unique for me in that electronic resources were the primary focus. E-books were, of course, dominant in the conversation of the day as more packages were being offered by many vendors and libraries considered the choices in a public setting. It was interesting to me to see the forum in this format, particularly with the amount of e-mails I’ve received relating to the business of the Consortium over the years.

I also had the chance to see UNCG’s Tim Bucknall in action for the first time. When I was in library school, I took a class with him about “Emerging Technological Trends in Information Access”, but since it was an online course I hadn’t met him face to face. I have to commend him and his team at UNCG for the work they have put into building this Consortium among such a diverse group of libraries from North and South Carolina. The fact that we are able to receive discounted prices on so many electronic products is a quite an achievement, especially since there is no formal governing structure that is present with other library consortia across the country.

In addition to sessions about new deals for the Consortium and new products from the attending vendors and publishers, there was one breakout session that stood out to me. This session, “Evolving Consortial Roles in Collection Development and Acquisitions”, addressed how a consortium may shift its focus in response to the needs of its respective members. This session was presented by two librarians from the PASCAL consortium in South Carolina, and they shared how they were able to coordinate a short-term loan program for specific e-book packages across the entire state. (I plan to retrieve the slides for their presentation when they become available!) This is an interesting concept to approach an escalating problem, and it could be an opportunity of some fashion here in North Carolina.

Finally, as Carol mentioned in her post, there was a fire alarm during the Lightning Round sessions that closed the day. Coincidentally, Carol had mentioned the emergency exit doors on one side of the anteroom as we walked into the theatre in the Elliott University Center. As the fire alarm blared overhead, Carol remembered those doors and directed several members of the audience to follow us outside to the safety of a nearby courtyard. With the delay caused by arriving fire trucks and the required safety checks for the building, the decision was made by conference organizers to wrap early so that attendees with long commutes could head home. However, like the rest of the presentations at the conference, slides from all of Lightning Rounds would be available online at a later date.

UNCG’s Beth Bernhardt (third from right) thanks attendees outside of the Elliott Center.

This was a conference of firsts for me, but it was a well done event with a lot of shared information. From an acquisitions perspective, I found this to be a valuable meeting that I would attend again.

Chris at the 2015 NC Serials Conference

Wednesday, March 18, 2015 4:51 pm

After a delay caused by the threat of icy weather (which didn’t quite materialize), Derrik, Steve and I made the voyage on Friday, March 6 to Chapel Hill for the 24th Annual North Carolina Serials Conference. The conference itself had a later starting time and had amended session times, but it still ran smoothly without major sacrifices to the content of the scheduled programming. Like previous Serials Conferences, the programs were excellent and well worth the trip to Chapel Hill; thankfully, without the risk of life and limb.

As a bonus, both Derrik and Steve had sessions at this year’s conference. I had planned to attend both, but they had unfortunately been set for the same programing block. Derrik’s session, “Principles of Negotiation”, won the hour, which he co-presented with Lesley Jackson of EBSCO. It was engaging and informative, and it helped to bolster my knowledge regarding aspects of the licensing process that are often not discussed in training and have not been covered (to date) in library school. Derrik didn’t have to fear either heckling or flying vegetables; it was a very worthwhile program with good attendance from libraries and vendors alike.

Steve also did a great job representing NASIG at the conference. In addition to helming “NASIG at 30: New Initiatives, New Directions” about the organization’s history and growth, he served admirably at the NASIG table amongst the collection of vendor representatives.

The conference also had other takeaways for me:

Data and text mining are here to stay. As noted in a panel discussion, contemporary scholars are requesting access to sets of raw data to assist their research. This amount of access can have implications not only for traditional statistics and findings, but it can also extend to social media as tweets and other postings are collected. As with any other form of research, however, the need is not just to retrieve the information but to create new insights from it. This would also be invaluable if the digital Dark Age described by Google’s Vint Cerf were to become a reality.

Developing flexible materials budgets. In a presentation by Rachel Fleming of Appalachian State University, the question about reexamining the way budgets are laid out was an interesting one. Rather than looking at budgets traditionally in terms of format or fund codes, Ms. Fleming suggested a more holistic approach to budgeting, taking into account the fluidity of interdisciplinary funding for purchases as well as formats that do not yet exist. (This mode of thinking has part of collection management at ZSR for several years.) Finally, Ms. Fleming suggested the addition of “flex funds” into a revised budget that can be used for experimentation and new initiatives when needed.

Next year will be the 25th anniversary for the North Carolina Serials Conference, and it promises to be a grand affair. I’m already looking forward to seeing the programs that will be scheduled as well as the speakers who will be participating!

The Social Media Marketing Conference: More than A “Like”

Friday, February 20, 2015 6:16 pm

Last Thursday, I accompanied Meghan and Rebecca to the Social Media Marketing Conference in Charlotte. It was an interesting conference for two reasons: it was non-library in nature and it featured participants from a wide range of experiences— novice to “maven”. (“Maven” is the preferred term for those well-versed in social media because of the changing nature.) I was mildly skeptical of the conference when it began because, as Meghan said in her report, the conference was strongly rooted in a corporate perspective. However, there were certainly takeaways from the conference that were relevant to everyone in attendance.

The concept of marketing was clear from the beginning of the day. Being able to tell the story of how and why an organization fulfills its mission statement is a concern that isn’t limited to libraries and higher education. Communicating the goals, values and overall story of an organization with current and potential customers/patrons is a common matter that social media can help to address. Social media falls into three broad categories: networking (Facebook), promoting (Flickr) and sharing (Yelp). From there, data from analyzing social media platforms through listening tools (Google Alerts and socialmention) as well as metrics (such as Quantcast) can used to assess effectiveness, tailor messages, and develop an ongoing strategy for establishing vital and growing connections on the platforms.

Social media does have added value for being interesting. Here are a few items that caught my attention, both old and new:

Indeed, social media is here to stay and it will evolve as rapidly as its users. As we remain flexible to these possibilities, it’s important to note who those users are and how they can be reached.

Chris at NASIG 2014

Tuesday, May 13, 2014 3:49 pm

The 29th annual NASIG Conference was held this year from May 1-4, and it was one of the most exciting and thought-provoking conferences I’ve attended in several years. There was a great sense of enthusiasm from members of the group during sessions as well as social events, whether they were first time attendees or more seasoned attendees. This was also my first conference as a committee member. I’ve served for the last few months on the Communications and Marketing Committee (formerly the Electronic Communications Committee), and it has been a privilege to serve the greater organization while increasing my own knowledge. In addition, this has been an opportunity to see the inner workings of one level of the organization, and it has been a pleasure to work with professionals who aren’t afraid to take a newbie like me under their wing.

The vision sessions featured three leading professionals both in and outside the field, who spoke about the Big Idea while keeping their thoughts grounded in an approachable reality. On Friday, Dr. Katherine Skinner (Executive Director, Educopia Institute) spoke about “Critical Moments: Chance, Choice and Change in Scholarly Publishing”. Dr. Skinner took a sociological-cultural approach to the history of scholarly publishing as it has moved from the pioneer settlements of the print environment to the infrastructure of a megalopolis in the 21st century for online connectivity. Dr. Herbert Van de Sompel (Prototyping Team Leader, Research Library of the Los Alamos National Laboratory) gave a talk on Saturday morning on the topic “From a System of Journals to a Web of Objects”. Dr. Van de Sompel’s talk contained both words of warning as well as a call to action about the disappearance of scholarly articles and resources from the digital realm. Alarmingly, this includes “reference rot” and content drift, which are items that cannot be countered by current web crawling technology and sites like the Internet Archive aren’t scoped to capture. Finally, Jenica Rogers (Director of Libraries, State University of New York at Potsdam) presented on “Reaching New Horizons: Gathering the Resources Librarians Need to Make Hard Decisions” on Sunday. Ms. Rogers, notable for pulling her library out of the American Chemical Society’s journal package almost two years ago, shared her thoughts and experiences about the difficult decisions that can be made in the profession and the undergirding that should be done before taking the first few steps. One observation she made about building resources stuck with me: “There’s no such thing as too early, but too late is real”.

I also had three takeaways from the conference that had great possibilities:

  • Licensing, licensing, licensing. This was a particular area of interest to me, as the skillset for licensing becomes even more important for continuing resources. I attended two valuable sessions about the licensing lifecycle and license negotiation, and as one new-to-the-craft it was helpful for me to learn not only about the pitfalls of licenses but also the successes that libraries have registered. All of this has energized me in my day to day work, and I look forward to the next challenge.
  • The ORCID identifier. ORCID is an emerging community: a registry to link researchers and their work with a unique identification number that can be linked to publications, presentations, and other scholarly output. Molly touched on it from her blog from Midwinter 2014, and it’s interesting that several institutions have jumped on board with the concept, assigning IDs to faculty, grad students and other researchers as a method to receive credit for their work, especially in circumstances when a variant of an author’s name is used on a particular work.
  • Memento for Chrome. During his talk, Dr. Van de Sompel mentioned a new extension for Google Chrome called Memento that his team at Los Alamos had been working on along with developers from other institutions. When installed, Memento allows one to go back into the history of a webpage via the Internet Archive’s Wayback Machine with a right click. You can learn more about Memento and download it here.

Finally, this year’s conference hotel, the Hilton Fort Worth, occupies an important place in American history. In November 1963, this hotel was known as the Hotel Texas, and President John F. Kennedy stayed there for two days before he took his fateful flight to Dallas. A small memorial, the JFK Tribute, is adjacent to the hotel with an eight foot statue of President Kennedy at its center.

Chris at the 2014 NC Serials Conference

Monday, April 7, 2014 5:13 pm

On March 14, I attended the twenty-third annual North Carolina Serials Conference. As in previous years, it was an excellent conference that brought together representatives from both libraries and library vendors to talk about current ideas and emerging technologies. In recent years, however, the broadening of the definition of what is a serial has grown dramatically, and in coming years the conference may have to be renamed to address these new types of resources. In any case, that is a topic for another time and place.

This was also one of the more heavily-attended gatherings for the Serials Conference, and it touched on a variety of topics in areas such as assessment, streaming video, ebooks, and altmetrics (where one speaker pointed out the notion of “one metric to rule them all” is archaic and ineffective in the contemporary environment). There were three points that I found particularly interesting from this conference, and all had a great deal of promise for future events.

It’s always important for libraries to tell their stories. Libraries have no difficulty explaining their individual mission and vision to the communities they serve, but libraries can find it difficult to explain to those outside of the library world how they accomplish those objectives. Assessment tools are some of the best measures for these goals, but the means to explain to those not versed in library jargon can be challenging. The University of Virginia Library, for instance, has devoted a section of its website to collect information from past and present surveys, but they used some of that information to communicate with student patrons in their “I Wish” campaign. Turning those data elements into actual engagement was one way that libraries can continuously reinvigorate and renew themselves and their missions.

As streaming media matures for libraries, the users are gaining more control. When new formats emerge in libraries, it takes time for libraries to “hammer out” the rough places they may have before the users can begin using them. Rarely are these resolved quickly; it may take either months or years before a product become bug-free, but it can vary widely. Streaming media is the latest technology introduced to libraries, and factors such as licensing, pricing, copyright and sharing have delayed their advent in many libraries. Collaboration between libraries and vendors has managed to address most of those larger issues, and now the ability to use streaming music and video is in the hands of users. Granted, there are still concerns around copyright, public performance rights and linking, but the technology is now in the hands of the end user who must determine how to make it work for their own needs.

Gems from a panel discussion regarding open access. There are moments during a panel discussion when profound truths can be brought to light, and this one was no exception. With three panelists representing the viewpoints of publishers, libraries and faculty, there were points made that were worth considering. In brief:

  • From publishers: like traditional journals, what constitutes results for data in open access titles is field-dependent, leading to false equivalencies.
  • From libraries: creating an open access library with all areas represented in its development and stewardship.
  • From faculty: open access is not the end of the academic world but a nascent one that requires education and attention if it is to be used to its highest potential.

The conference ended on a poignant note because it was announced during the closing remarks that it would be the last conference for Nancy Gibbs following her retirement from Duke University Libraries. Nancy has been one of the major players in the serials community for several decades, and the depth and breadth of her knowledge cannot be replicated so easily. Even though she said that she would still be around for the near future, it was impossible not to notice that a changing of the guard was taking place. Best wishes to Nancy on the next phase of her life, and may the conference continue to grow and prosper in the years ahead.

Chris at NCLA 2013

Thursday, October 31, 2013 4:48 pm

This year’s NCLA conference was the first one for several years that I’ve attended in its entirety, and I was glad that I did. It was also good to have the conference back in Winston-Salem after it had been in Greenville and Hickory last, so in many ways it was like a homecoming and the chance to reconnect with colleagues and friends from across the state. Plus, I could say that I really did know the president! There were several memorable moments from the 2013 conference for me, and they made it a unique experience.

Sessions. I attended several sessions that are outside of my normal duties, and I was glad because they increased my understanding of areas of library work that I normally don’t see. I leaned about the history of the “Congressional Record of the United States”, the podcast “Let’s Talk Learning Spaces”, and a presentation for research literacy where the library takes a role in research and grant proposals at a university. I also enjoyed a presentation by Derrik and a panel about electronic resource management systems, learning more about some of the recent systems on the market.

Free beer vs. free kittens. In a session about receiving gifts and donations, the presenters told the audience about their experiences of dealing with items received as materials given to the library through various means. Their stories reflected tales in resource services over the years about what to do with these items, and I know that it has been raised in other libraries at various times. The presenters also referred to an article written by Rick Anderson called “The Myth of the Free Gift“, about how some donations can be easily absorbed with little effort (a “free beer”) while others bring unexpected concerns about care and feeding (a “free kitten”). If you haven’t read it, I highly recommend it.

Poster session. Although I’ve presented at conferences before, I had never done a poster session. As an attendee at NCLA’s Leadership Institute last fall, I was informed that participants would be expected to present at this year’s NCLA conference in some fashion and I knew what I wanted to do. I’ve been researching library services for first-generation students at Wake Forest as part of my research project for the Institute over the past year, and I turned some of my findings into a poster session that I presented on Thursday afternoon.

The session was supposed to last for half an hour, but I took questions for almost 45 minutes. The experience was a positive one, and now I don’t feel so hesitant about the next opportunity!

In all, this biennium’s conference was a good experience. I’ve started thinking about participating at the next conference in 2015; but in the meantime I’m going to look more into podcasting. A “Power of ‘Z'” show, perhaps?


Chris at NASIG 2013

Monday, July 29, 2013 8:03 pm

Several weeks ago, I attended the NASIG annual conference in Buffalo, New York. This year, I took a special interest in sessions that dealt with licensing, such as using templates and “model” licenses as well as how to effectively negotiate licenses without an extensive legal background. The care and feeding of electronic resources was also a highlight, giving me a chance to brush up on concepts such as TERMS (Techniques for Electronic Resource Management) which I learned about while attending the virtual ER&L Conference earlier in the spring.

I did find three additional takeaways from this year’s conference, all of which I found interesting in their own way. If you have any questions about them, please let me know.

Vision sessions. NASIG has always had thought-provoking vision sessions, but this year there were two sessions centered on a similar idea but operating as counterpoints. The first session was facilitated by Bryan Alexander who spoke on “Libraries and Mobile Technologies in the Age of the Visible College”. Mr. Alexander explained how mobile technology has changed the world of higher education in recent years, starting with smartphones and extending into touchscreen interfaces, clickers, smart pens, and even marker-based augmented reality (such as QR codes). Mr. Alexander also highlighted four possible futures for technology on college campuses- phantom learning, open world, silo world, and alternate residential. Although each concept has merit there is an uncertainty about which one would be the actual direction to be followed.

Conversely, the title of the other session was “Googlization and the Challenge of Big Data, or Knowledge and Integrity in the Era of Big Data”, presented by Siva Vaidhyanathan. With the knowledge of Edward Snowden and his connection to the NSA entering the national dialogue, as well as the revelations of Google, Verizon and other corporations turning consumer data over to government agencies, Mr. Vaidhyanathan discussed the downside to big data. He proposed that the silos around the management of data, particularly those since the abuses of the 1970s, have eroded steadily over the decades since. In Mr. Vaidhyanathan’s words, we live in a cryptopticon, a stage beyond Bentham’s Panopticon where we’re being monitored for a variety of commercial purposes, such as grocery store discount cards that are linked to our buying habits. Digital literacy instruction, he suggested, was the next frontier for information literacy itself. For further explanation, he suggested the films Minority Report, The Lives of Others, and a double feature of The Conversation and Enemy of the State.

E-Resources Acquisition Checklist. This was one of the most productive sessions of its kind I’ve attended. Based on the TERMS guidelines, it focused on the e-resource lifecycle that I could remember as largely nebulous only a few years ago. Now, the basic steps have been captured so that anyone who works with electronic resources can see the entire landscape.

These procedures also incorporate the process of re-evaluating an e-resource, a definite departure from the standards of print materials. By doing so, it incorporates a measure of flexibility for resources that may have a shorter span of value to an institution and a set of guidelines for either their removal or replacement. With the growing number of similar databases on the market, this process can have added value in the years to come.

Showcase. This was a new feature, which went far beyond the poster sessions of previous conferences. In addition to posters which highlighted what a particular library was doing well in terms of technical services, this was a chance for libraries to feature what they were doing well as an organization. This was a “show and tell”, and the Showcase featured a broad mixture of ideas. There were two that caught my eye:

  • A demonstration of 3-D printing, which students are using to build constructs for classwork and special projects.
  • A description of how one library used relaxation techniques for stressed-out students during exams, including pet therapy. The idea of puppies in the library was a popular one!

Another memorable event of note from Buffalo was this year’s all-conference reception. It was held at the Pierce Arrow Museum, which featured the cars from the popular luxury car manufacturers of the early twentieth century. This was a unique site for the reception because of the conversation pieces (cars) that held everyone’s interest. I had my first taste of sponge candy (pure heaven) and saw the construction of a gas station that was designed by Frank Lloyd Wright but was never built. This glimpse of architectural history was remarkable. If you’d like to see all of my photos from Buffalo, follow this link.

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