Professional Development

Travis Manning Attends 7th Annual Paraprofessional Conference

Wednesday, May 19, 2010 8:11 am

I attended the 7th Annual Paraprofessional Conference at ECU on Thursday and Friday, May 13 and 14, 2010. Chris Turner, Staff Development and Training Coordinator, Dept. of HR, ECU, warmed us up with communication calisthenics as we performed the partial art of verbal judo. Like Judo itself, it uses the energy of others to master situations, generate cooperation and gain voluntary compliance under stressful situations. The positive energy you put in will give a positive result. Remain calm but don’t respond “calm down!” Don’t take it personal and you will be able to diffuse the patron’s ego. These and other techniques help to enhance safety, lessen stress at work and home, and decrease patron complaints to name a few benefits.

On Friday, the keynote address delivered by Christopher Harris, Coordinator of the School Library System for Genesee Valley BOCES was “Pride and Prejudice and Zombies and Libraries.” The traditional library was a sacred secular place of quiet patrons. It resisted any activity that interrupted the quiet enjoyment of another patron. We need culture as well as knowledge and libraries should do away with unnecessary restrictions. He suggested that today’s library should accept the zombies (digital natives) and use pop culture references to make the library an easier connection. We should learn the memes (LOLCats, Fail, etc.) and see how they apply in the library. To support his stance he provided research from Scott Nicholson at Syracuse University suggests about 75% of libraries already support gaming. We should not dissolve but evolve and embrace the net gens changing interests and media access methods, including gaming, e-books and more.

The first session I attended Advocacy on the Frontlines: Making a Difference from Where You Sit led by Eleanor Cook, Assistant Director, Collections & Technical Services J.Y. Joyner Library, ECU. The message was simple: articulate the value of the library to the community and of yourself as an employee of the library.

The second session led by NC State University Library Technicians Erin Pons and John Pommerich titled Scoping, Shepherding, and Pacing at the Service Desk: Next-Level Customer Service Strategies for Library Patron Across Generations. It was interactive using discussion and role-playing to demonstrate Scoping (being aware of your particular users’ needs), Shepherding (guiding patrons with digital media) and Pacing (keeping pace with media access to knowledge). When a patron’s perspective becomes evident through active listening, library staffs use these strategies to maximize patron satisfaction.

The third session led by Kathleen Grau, MBA titled Social Networking and Your Career covered the do’s and don’ts of using Facebook, Linked-In and Twitter. Be careful what you post and who you accept as friends because recruiters are being more persnickety in their employee selections, and they are using unconventional methods of candidate evaluation.

And the fourth session led by Maliha Farhadi, Library Technical Assistant Teaching Resources Center, J.Y. Joyner Library, ECU titled Diversity Awareness Makes Life Interesting was informative. We examined our own cultural identity and learned how that identity affects our relationship with others. Using name association role play we became aware of our own attitudes, perceptions, and feelings about various aspects of diversity while making a commitment to increase our understanding and knowledge of others.

Overall the Conference was informative and raised my awareness in digital media, social networking, quality customer service and cultural diversity.

2 Responses to “Travis Manning Attends 7th Annual Paraprofessional Conference”

  1. Great report, thanks Travis!

  2. Thanks for the post, Travis. I think we should devote some time at an Access Meeting so you can share some of what you learned, particularly in “Scoping, Shepherding and Pacing”. Thanks for going to the conference and sharing the information with us.


Pages
About
Categories
ACRL
ALA
ALA Annual
ALA Midwinter
ALCTS
ALFMO
ANCHASL
ANSS
APALA
ARLIS
ASERL
ASIS&T
ATLA
Career Development for Women Leaders
Carolina Consortium
CASE Conference
Celebration: Entrepreneurial Conference
Charleston Conference
Coalition for Networked Information
code4lib
Conferences
CurateGear
DHSI
DigCCurr
Digital Forsyth
EDUCAUSE
edUI
Electronic Resources and Libraries
Elon Teaching and Learning Conference
Entrepreneurial Conference
Evidence Based Library and Information Practice (EBLIP)
Ex Libris Users of North America (ELUNA)
FDLP
First-Year Experience Conference
Handheld Librarian
ILLiad Conference
Immersion
Innovative Library Classroom Conference
IRB101
Journal reading group
LAUNC-CH
Leadership Institute for Academic Librarians
Library Assessment Conference
Lilly Conference
LITA
LITA National Forum
LLAMA
LOEX
Mentoring Committee
MERLOT
Metrolina
Music Library Association
NASIG
NC-LITe
NCCU Conference on Digital Libraries
NCICU
NCLA
NCPC
NCSLA
NISO
North Carolina Serials Conference
online course
Online Learning Summit
Open Repositories
Professional Development Center
RBMS
RTSS
RUSA
SACSCOC
Site Visits and Tours
Society of American Archivists
Society of North Carolina Archivists
SOLINET
Southeast Music Library Association
SPARC
STS
Sun Webinar Series
symposium
TALA Conference
UNC Teaching and Learning with Technology Conference
Uncategorized
University Libraries Group
Webinar
WebWise
WGSS
workshops
ZSR Library Leadership Retreat
Tags
Archives
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014
August 2014
July 2014
June 2014
May 2014
April 2014
March 2014
February 2014
January 2014
December 2013
November 2013
October 2013
August 2013
July 2013
June 2013
May 2013
April 2013
March 2013
February 2013
January 2013
December 2012
November 2012
October 2012
September 2012
August 2012
July 2012
June 2012
May 2012
April 2012
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
January 2009
December 2008
November 2008
October 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007

Powered by WordPress.org, protected by Akismet. Blog with WordPress.com.